Refund policy
We want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of receiving the item.
Fast Shipping
We offer fast shipping with PostNL (1–3 business days) to ensure you receive your order quickly and safely.
Eligibility for Returns
To qualify for a return:
-
The item must be unused, unworn, and in its original packaging.
-
All tags, labels, and accessories must be intact.
-
Proof of purchase (order number or receipt) is required.
-
Items that are damaged, altered, or not in original condition are not eligible for return.
Return Process
-
Contact our support team at luvrensfashion@outlook.com within 14 days of delivery.
-
Provide your order number and the reason for the return.
-
Once your request is approved, you will receive instructions on how to ship the item back.
-
After we receive and inspect the item, your refund or exchange will be processed.
Refunds
-
Refunds are issued to the original payment method.
-
Shipping fees are non-refundable.
-
Depending on your bank, refunds may take 3–7 business days to appear.